EUC Support (German Speaking) (CR/057035) Wiesbaden, Germany
For one of the largest and international medical company, I am seeking for
"EUC Support Technician"
for a 6-12 month project in
Wiesbaden, Germany. Must be German Speaking.
Skills Required:
- Extensive experience in providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
- Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems.
- Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
- Skilled in desk side support and PC break/fix including basic administration of Windows O/S support may need to be provided by certain FTEs.
- Experience with Anti-spyware and Anti-virus software.
- Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by Company.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under ‘Smart Hands’ capability supported by Company.
- Good written and oral communications skills with clients and management. Good people handling skills.
- Ability to work with deadlines and complete tasks on-time.
- Aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
- Well versed in IT Asset management – ITAM process
- Handle daily desktop support incidents tickets.
- Hands on experience in imaging the laptops (Windows 7 and Windows 10)
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