IT Desktop Support - Großostheim, Bavaria

Aplitrak - Großostheim - 07-07-2020 zur Vakanz  

GBP45000 - GBP45001 per annum
I am currently recruiting an
IT Desktop Support Engineer
, to work permanently in
Großostheim, Bavaria
.

Please note,

GERMAN FLUENCY IS MANDATORY

Responsibilities for the IT Desktop Support Engineer role:

  • Good in Data Analysis & Reporting using MS Office and ITSM tools
  • Coordinate desktop changes to avoid deployment collisions.
  • Prepare requests for rollout
  • Prioritize change requests
  • Create rollout plans for changes requests
  • Coordinate implementation process
  • Keep track of request and make sure they are implemented as planned
  • Participate in incident handling concerning desktop changes.
  • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
  • Microsoft environment knowledge (desktop & server).
  • Have good technical understanding of the products building up a desktop service.
  • Experience from the desktop environment.
  • Understanding and experience of change management process.

Technical Requirements for the IT Desktop Support Engineer role

  • · Phone support experience necessary.
  • · Technical Service desk or technical call center experience is necessary.
  • · Disciplined, systematic problem solving skills required.
  • · Windows Operating systems
  • · Clients: Windows7, Windows Vista, Windows XP, Windows 2000,Windows 8,Windows 10
  • · Servers: Windows 2000, Windows 2003, Windows 2008,
  • · Knowledge of Active Directory, Exchange 2003/2007
  • · ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
  • · Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • · MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
  • · Internet browsers (e.g. Explorer, Chrome, Firefox),
  • · VPN and remote dial-in users
  • · Support for laptop, desktops, and printers
  • · PDA and blackberry support
  • · Others: Adobe Acrobat and other common desktop applications like WinZip, etc

Soft Skills for the IT Desktop Support Engineer role

  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE (Including MS Project and Visio)
  • Should have a great customer handling skills
  • Able to handle unforeseen situations
  • High level of acceptance

Other Skills / Experience for the IT Desktop Support Engineer role

  • Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
  • Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
  • Ability to learn new information quickly and the willingness to do so at all times.
  • Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week.
  • Customer Focus
  • Teamwork
  • Technical Expertise
  • Interpersonal Effectiveness
  • Concern for Order and Quality

Years of Experience

  • Relevant : 7+ years of Service desk/deskside, customer service, and support experience with problem solving involving hardware.

Certification requirements

  • Preferred MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification
  • ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

I am shortlisting immediately, starting ASAP, phone interview this week!

This role is suitable for an IT Desktop Support Engineer role who is looking to work in a professional team within a successful multinational company.

mehr...

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