Internship Systems Initiatives & Loyalty Operations

This internship will give you an insight into the unique partnership between Design Hotels™ and Marriott International from a technology, content/revenue management systems and loyalty program point of view. You will work in a close-knit team on various projects supporting the partnership between both companies, which will include assistance in multi stakeholder communication, anticipation of member hotels’ needs and successful roll out of the Enhanced Business Model.

• Opening: February 2020
• Compensation: EUR 450 gross / month

The Internship must be a compulsory part of your current studies

Tasks & Responsibilities

• Provide data entry services including extracting, importing, cleaning, transforming, validating, mapping and modelling property information
• Provide data quality assurance services including output audits, verification of entered data by reviewing, correcting, deleting, or re-entering data
• Correspondence and troubleshooting with member hotels relating to any inquiries related to the Design Hotels™ or Marriott systems, as well as the Marriott Bonvoy loyalty program
• Participate in ad hoc projects to improve member hotels’ experience with Marriott systems and the loyalty program
• Assist with member hotel implementation onto the Marriott distribution systems
• Assist in creating and updating departmental SOPs
• General administrative support of the team

Experience & Mindset

• Basic knowledge of Excel, including creating simple calculation formulas
• Detail-oriented, especially working with numbers
• Fast learner with problem solving attitude
• Ability to work under pressure and with tight deadlines
• Excellent English verbal and written communication
• Previous experience working in a hotel with a global loyalty program (beneficial)

Perks & Benefits

• A great experience in the niche market of luxury boutique hotels
• Working in a motivated and international team from over 26 countries at the global Headquarters of Design Hotels™ located in the creative Media Spree area in Berlin
• Large scale systems implementation and working with different organizational cultures
• Being part of the first collaboration in the industry between independent hotels and the biggest hotel chain
• Great benefits at member hotels and brand partners from employee discounts to special offers
• Discount on public transportation ticket
• Regular team outings, get-together, parties, and inspirational talks

About Design Hotels™

Design Hotels™ represents and markets a curated selection of over 300 independent hotels in more than 60 destinations across the globe. More than a collection of hotels, the company is a collection of stories. Each property reflects the ideas of a visionary hotelier, an "Original", someone with a passion for genuine hospitality, cultural authenticity, thought-provoking design and architecture. Each "Original" stands for the individual, aesthetic and service-driven experience that his or her hotel provides.

Founded by Claus Sendlinger in 1993, Design Hotels™ offers its members insightful travel industry knowledge, from market trend consultancy to international sales representation. The company has its headquarters in Berlin and branches in London, Los Angeles, New York and Singapore. Executive Board members are: Peter Cole (CEO), Serdar Kutucu (COO) and Sascha Wolff (CFO).

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