Senior Professional Services Manager B2B

Since 1994, Amazon has continuously expanded its product selection and innovated on behalf of customers in an on-going effort to fulfil its stated ambition of being earth’s most customer-centric company. Since 2015, Amazon.com has started reinventing on behalf of the business customer and is focused on building Amazon Business, the largest and most innovative Business-to-Business (B2B) marketplace in the world, and we are recruiting a handful of the best of the best to make this vision a reality in Germany. With the German launch of Amazon Business in December 2016, the team is dedicated to developing solutions that make it easy for business customers to buy on Amazon.de through an Amazon Business Account.

Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon.de through an Amazon Business Account. We are focused on building solutions to enable business customers to discover, research, and buy products and services from a wide selection, across multiple devices, marketplaces and regions. Our customers include individual professionals, small businesses to large institutions (and everything in between). Our business customers have different needs than the traditional Amazon retail customers, and we are reinventing everything from how we display our selection, price our products, and provide the right customer experience

Position Summary
To support our team growth, we are looking for a Senior Professional Services Manager part time (20-29 hours/week) in Munich. In this position you will help organisations transform how they view and manage spend and best utilize Amazon Business for purchasing needs. The Senior Professional Services Manager works directly with the sales team advising customers on transforming purchasing processes, engaging with executives, purchasing and finance leadership to include Amazon Business as a key part of purchasing strategies, tools, and processes. The Senior Professional Services Manager is an expert in Amazon Business solutions and they structure programs that incorporate these into existing purchasing processes and/or develop new processes to improve efficiencies and reduce costs. You will work closely with customers to guide implementations and ensure that our solutions are successfully adopted. The ideal candidate has experience developing relationships across functional areas such as Purchasing, Finance, and IT and has a proven track record of meeting and exceeding program goals and revenue targets.

Roles and Responsibilities

• Analyse current purchasing processes and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance
• Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions
• Define requirements and scope program for utilising Amazon Business solutions
• Oversee program execution including personnel assignment, project scheduling, and timely delivery
• Assess program risks, anticipate challenges, and provide escalation management when necessary
• Support RFP/RFQ process and help sales team position Amazon Business for success with their customers
• Focus on automating as many service needs for customers and work with Product Management and Technical teams to develop solutions that will increase solution adoption
• Meet or exceed targets for customer and/or feature spend adoption
• Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams

GRUNDQUALIFIKATIONEN

• BA/BS degree
• Several years of program management or services experience deploying technology solutions
• Exceptional English and German skills – both verbal and written.

Extra Informationen

Status
Inaktiv
Standort
München, DeutschlandDeutschland, Europa
Jobart
Teilzeitjob
Tätigkeitsbereich
Transport / Logistik / Fahrer / Kurier, Sales / Vertrieb
Führerschein erforderlich?
Nein
Auto erforderlich?
Nein
Motivationsschreiben erforderlich?
Nein
|
| Teilzeitjob

Auf einen Blick

München, DeutschlandDeutschland, Europa

Erhalte passende Stellenanzeigen als E-Mail

Bitte sage uns, wo du ähnliche Stellenanzeigen suchst und vergiss nicht deine E-Mail Adresse anzugeben!
mehr...

zur Vakanz