Kids Club Manager
, United Arab Emirates
Competitive
(
)
Recently
Sofitel Dubai Wafi scheduled to open in the first quarter of 2020, will be Sofitel's largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French "Joie de Vivre". Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.
Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai Wafi will infuse the brand's essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist - Kids Club Manager and help us to make Sofitel Dubai Wafi a truly welcoming destination!
The Position
Oversees and directs all aspects of the Kids Club, continually striving to deliver the highest quality of service to guests, whilst adhering to all legal rules, regulations, and guidelines of the hotel.KEY ROLES & RESPONSIBILITIES
- Ensures that all Kids Club responsibilities are carried out in an efficient and timely manner.
- Fully aware of Le Petit Prince program.
- Creates a safe environment for all children attending the kids club.
- Creates an inventory for all toys / equipment at the kids club.
- Ensures all equipments are clean and properly maintained.
- Ensures to create daily, weekly and monthly activity schedules for the Kids Club.
- Ensures all club's rules and regulations are enforced at all times
- Be fully aware of club's facilities, timings and promotions.
- Responsible for sorting and distributing guests' and administrative mail
- Prepares efficient work and vacation schedule for Kids Club team, taking into consideration project occupancy and forecasts.
- Ensures that all Kids Club team are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
- Handle problems associated with guests and liaise with department heads or executive management in the absence of the Director of Rooms
- Works with Director of Rooms in preparing the department's budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budget
- To plan, organize and lead kid's club activities involving craft, indoor and outdoor activities.
- To provide supervision of children participating in kids club activities
Human Resources and Training
- Works with Spa Manager/Director of Rooms and Human Resource Manager to ensure productive staff performance. Duties include:
- Planning for future staffing needs and recruiting in line with company guidelines
- Prepares and administers detailed induction program for new staff
- Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training
- Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs
- Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
Occupational Health and Safety Responsibilities
- Adheres to OH&S policies and procedures and ensures direct reports do the same
- Log security incidents and accidents in accordance with hotel requirements
Qualifications
PERSONAL ATTRIBUTES
- Good English language verbal communication skills
- Strong leadership and teamwork skills
- Solid interpersonal skills; able to ascertain and effectively address guest/employee needs
- Ability to promote positive relations with hotel residents and patrons
- Ability to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
- Ability to work with constant interruptions with a high degree of professionalism
- Ability to prioritize and organize work assignments; delegate work
- Ability to direct performance of staff and follow up with corrections where needed
QUALIFICATIONS
- Degree from School for kindergarten / children care related field with previous similar work experiences.
EXPERIENCE
- Minimum two years' experience as a Kids Club Manager or in a related position
Recruitment Team
Reference:
CatererGlobal/SDW00167
Job ID:
89341205
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