French Customer Support Advisor - Barcelona

NewCo Communications

Full-Time
Spain
Onsite
French & English
Valid through
2024-03-01

Job description

Calling all Customer Service Representatives! We're searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring our customers receive top-notch care. At our company, we prioritize creating fantastic service experiences and we want you to join us in this mission.

If you have a passion for providing outstanding customer service, thrive in a dynamic work environment, and genuinely enjoy connecting with people, this opportunity is for you! Become part of our team and make a positive impact on our customers' lives.

The role:

• Manage incoming calls, always with a professional and friendly approach.
• Handle administrative tasks to address customer queries.
• Take ownership of customer problems and aim to resolve them during the first point of contact.
• Foster a positive working environment where colleagues are motivated, and customers feel appreciated.

Requirements:

• You need to be a French language expert, both in speaking and writing. Being a native-level speaker is a must-have.
• Good knowledge of English is important too, as you'll need it to communicate with colleagues and handle customer interactions.
• A high school diploma or equivalent qualification is necessary.
• While previous experience in customer service or a related field is a bonus, it's not a deal-breaker if you don't have it.
• Your communication skills should be on point, both when talking and writing, so you can confidently interact with customers and provide accurate information.
• You're a master problem solver! We need someone who can tackle customer inquiries head-on and resolve issues efficiently.
• Juggling tasks and paying attention to detail should be your thing, especially in our fast-paced environment.
• Tech-savviness is a plus! Being comfortable using computer systems and different software applications is important.
• Flexibility is key! We need team members who can work flexible shifts, including evenings, weekends, and holidays, because customer needs don't stick to a 9-to-5 schedule.

Benifits:

• A vibrant and diverse work environment that embraces different cultures, where you can enjoy a fun and friendly atmosphere.
• Opportunities for internal growth and career progression, allowing you to expand your skills and advance in your professional journey.
• Extensive paid training to equip you with the knowledge and tools needed to excel in your role.
• Exciting staff incentives and reward schemes to recognize your efforts and motivate you to achieve great results.
• A permanent position with a competitive salary, providing stability and financial security.
• Unlimited coffee to keep you energized, fresh fruit during office days for a healthy boost, and free online Spanish lessons outside of working hours to help you develop new skills.
• Unforgettable staff parties bringing the team together and creating lasting memories.

We are an equal opportunity employer. All applicants are eligible for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.

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