Customer Service Intern (d/f/m) in Berlin

Hi, we are Jonas, Joscha, Stefan, Kaja and Kolja from the platform operations team and we are currently looking for a motivated and experienced new team member for our office in Berlin. Due to our increasing number of services and customers, we need YOUR support as soon as possible for 6 months (contract extension possible) Do you enjoy communicating with people and like to help others? Do you also believe that a close connection between customer support and product development is vital for a tech company? Even complex support cases are not a problem for you? Let’s get to know each other!

Das dauert nur zwei Minuten
20 - 40 Stunden pro Woche
1,600€ pro Monat

Was du machen wirst:

First a quick look at us

Daimler AG and BMW Group are bundling their mobility services in the areas of Carsharing, Ride-Hailing, Parking, Charging and Multimodal Platforms, and create a new global player comprising of five joint ventures. moovel Group is joining forces with ReachNow - and becomes REACH NOW

Our vision is a planet without traffic jams. Our mission is to transform cities by providing the most convenient and sustainable mobility solutions. We create outstanding products with technical excellence, an agile mindset, an open feedback and failure culture and fun at work. moovel (REACH NOW) is part of two global corporations, but at the heart of it we still are a start-up. We act as a partner for cities, transport networks and mobility service providers with the goal of making cities smarter and creating an operating system for urban mobility that provides access to appropriate mobility options in urban areas and paves the way for the future with autonomous vehicles. Currently, 150 employees work in small creative teams in Germany and the US at three locations - Hamburg, Berlin and Portland. 

You will be a fully integrated member of our Platform Operations Team and work in a modern and creative environment. Our working time is based on trust and we have a relaxed culture at moovel, which creates a friendly working atmosphere. Our bright office is located right at the heart of Berlin, close to Rosenthaler Platz - easily reachable via public transport and surrounded by restaurants and cafés. We play football or table tennis in our lunch breaks sometimes or go out together after work. 

Some of the things you will do

Help our customers with all issues and requests
Solve challenging requests in cooperation with our colleagues and our mobility partners
Answer customer requests via email and other digital channels (e.g. Twitter, Facebook etc.) 
Track open bugs and requests to ensure resolution
Help us to continuously improve our services and user experience
Bring your ideas and your questions and help us grow as a team 

Was wir bieten:

• Choose your own hardware
• Monthly mobility budget
• Working on products with a high impact on society
• International teams
• Flexible working hours
• Weekly breakfast, great coffee and fresh fruits every morning

Was wir erwarten:

• You like to communicate with customers and enjoy solving problems
• You are fluent in German (preferably native, minimum C1) and English
• You are full of ideas on how to improve our customer service and communication
• You are open to new topics, digital trends and mobility concepts
• You have a high degree of personal responsibility
• Eingeschriebene/r Student/in an einer staatlich anerkannten Hochschule

Bewerben

Bist du der ideale Kandidat (m/w/d) für diese Stelle? Dann bewirb dich jetzt und wir werden dich so schnell wie möglich kontaktieren.

Extra Informationen

Nice to have: 
Experience in customer service and/or the mobility sector
Knowledge of Zendesk or a comparable CRM tool
Status
Inaktiv
Ausbildungsniveau
Hochschule/Universität
Standort
Berlin
Arbeitsstunden pro Woche
20 - 40
Jobart
Praktikum, Werkstudentenstelle
Gehaltsangabe
1,600€ pro Monat
Verantwortlich für
help out our customers and enhance our product quality by exceptional service
Tätigkeitsbereich
Altenpflege / Pflege
Führerschein erforderlich?
Nein
Auto erforderlich?
Nein
Motivationsschreiben erforderlich?
Nein
Sprachkenntnisse
Englisch, Deutsch
|
| Praktikum | Werkstudentenstelle | Hochschule/Universität

Auf einen Blick

Berlin
20 - 40 Arbeitsstunden pro Woche
1,600€ pro Monat
Hochschule/Universität

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