2nd Level Supporter (f/m/d)
Harvey Nash GmbH supports many of Germany's leading organisations to source, recruit and manage the highly skilled IT and engineering talent they need to succeed in an increasingly technology-driven world.
We offer some of the most interesting and challenging roles where you get to work with the latest IT Technologies with some of the biggest clients in Germany.
For our client in Frankfurt, a global information technology company, we are looking for
2nd Level Supporters (f/m/d)
on a permanent basis.
Start: ASAP
Location: Frankfurt
Industry: financial
Tasks:
- Installation/removals/relocations and services (IMAC) for standard Wintel client infrastructure within the clients campus location
- Hardware repairs, handling of spare parts and swapping of replacement equipment
- Basic network setup, shares and connectivity for desktops, notebooks, mobile devices, IP telephony and printers
- Assistance, guidance and training of users regarding used hardware, main applications and data recovery/security
- Ensure customer satisfaction by advising individuals on preventive maintenance and configurations
- Taking responsibility for potential or desired follow-up services or problem escalation
- Administration of service tickets in own ticket system
Skills:
- Good knowledge of MS systems (Windows Vista, 7, 10) and MS Office 365 applications, as well as Apple OS, Android OS and COTS applications
- Experience in the areas of networks, active directory, security, VPN
- Experience in desktop, notebook, peripherals as well as printer and mobile devices and tablets (certifications beneficial)
- Excellent soft skills such as resilience, friendliness, service experience, team player, well-groomed and confident manner
- Fluent in written and spoken English
- Driving license B
Please feel free to contact me if you have any questions.
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