Czech Customer Advisor for a e-commerce company

Come and work with us.
 

Do you want to contribute to an outstanding customer representative service? 

Are you Czech 

native or fluent with strong communication skills? 
Looking to make your career abroad in a multicultural environment? 

So we have the perfect opportunity for you!

 

Our client 

is an online marketplace operated in a number of countries, offers heavily discounted goods which are mostly shipped to consumers directly from China
 

As a customer advisor specialist, your daily responsibilities will include:

• Communication via live chat with existing customers in order to solve their issues related to the client's product & services range available
• Giving information about client to existing customers and prospects via chat
• Secure and deepen client retention, contribute to an excellent customer support
• Secure that all complaints are being recognized, recorded and confirmed and solved effectively
• Responsible and reliable attitude to secure that the daily adherence plan is being observed
• Secure that all customer contacts are being handled in an efficient and effective way
• Supply high-quality service through adherence to given processes and procedures
• Updating database of customers and documenting activities and history for further contacts and campaigns
• Be responsible to follow the direction of management and provide feedback

 

To succeed in the role, you will need to have:

• Native or proficient level of 

Czech 

(C2)

• Intermediate level of 

English

 (at least B2) 

• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver

Must hold EU citizenship or valid work permit for Portugal

Be a local candidate or willing to relocate to Portugal (work on site - Lisbon or Porto)

 

Benefits.

 

• Signing bonus
• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

 

Go further with Foundever™

 
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
 

Apply today! 

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This job has expired
About the employer
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Create your best moments We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Our themes: 1. Growth 2. Wellbeing 3. Belonging 4. Purpose Go further with Foundever™ Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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