Charleston - Assistant Transportation Manager
Why Work at First?
Excellent question! With over 800 locations across our divisions, you will have exponential growth opportunity. Furthermore, because safety is our number one priority, you will work in a safe and positive work environment every day. Lastly, you will receive a competitive benefits package that includes: 401k with company match, paid time off, and a complete insurance plan after 30 days of employment (health, dental, and vision).
Responsibilities of an Assistant Location Manager
- Ensures the safe and timely transportation of passengers to and from their destinations.
- Support the Location in managing the day-to-day activities to support operations, safety, maintenance, dispatch, fleet and facility management, payroll, routing/scheduling, AR/AP and other interrelated functions. Foster and maintain positive relationships within and outside of the Location. Provide prioritization of work assignments and management of functional team resources and their activities as needed or required.
- Supports and/or oversees all aspects of customer contract compliance and management with a concentrated focus on retaining the customer. Includes adherence to all staff, driver, and vehicles requirements, as well as KPI, billing and budget management. Also, covers delivery of all contract-specific technologies and other requirements. Ensures delivery of training and other needs as per company, location, state and customer requirements.
- Builds positive relationships with customer, employees, local school officials, parents and the community. Resolves concerns with employees, local school officials, parents, and the community. Implements fair and consistent recognition and/or corrective discipline.
- Communicates with customer by telephone, electronically or in regular face-to-face meetings. Responds promptly to customer inquiries, identifies and escalates priority issues, obtains and evaluates all relevant information to handle inquiries and complaints. Follow-ups with customers as required. Escalates issues or feedback from customer as needed to AGM/LM as required or needed.
- Support Location Manager and/or AGM to ensure services are provided within budget and action plans developed and implemented to improve operational efficiencies. Manages location budget and assists with development, preparing and analyzing of the budget and forecast. Ensures any budget variances are identified and can be addressed. Provides accurate timely operational and financial reporting as requested by AGM, LM and/or finance.
- Maximizes all charter revenue and supports AGM/LM on identifying or biding on local commercial growth opportunities.
- Supports Location Manager by leading by example. Builds and maintains a strong positive Location team through effective recruiting, on-boarding, training, coaching, team building and succession planning. Prepare and participate in the preparation of staff development plans for each functional employee who is a member of the Location team. Assess the skills and skill levels necessary to achieve Location objectives. Ensures all on-line learning courses required have been completed by location staff including their own individual completion.
- Supports location compliance with federal, state, local, contractual, and company policies and procedures.
- Assists with FS safety practices and applicable regulations are obeyed by all employees. Manages injury and collision claims.
- Ensure location compliance to all security policies and procedures. In the event of a security issue, involves appropriate leadership from AGM, Sr. Director of Security and Human Resources.
- Works with Location Managers to ensure company assets (vehicles, facilities, inventories, tools and equipment). Ensures facilities and buses are maintained to FS safety and applicable regulatory standards, including environmental standards, i.e., idling time.
- Sets accurate scheduled hours for routes. Minimizes route drive times and mileage while adhering to contractual and regulatory mandates.
- Manages resource needs, problems, and trends and plans accordingly. Tracks and addresses labor variances, efficiently uses stand-by drivers, minimizes driver labor schedule. Partners with Corporate Recruiting for strategies on driver shortages as needed.
- Administers and executes the terms and conditions of the local and national collective bargaining agreements (as applicable). Ensures compliance with all aspects of the CBA. Investigates and defends union grievances, including meeting with union officials as required. Prepares for and participates in union negotiations, in coordination with Regional leadership and Corporate Labor Relations. Maintains a proactive and productive relationship with local union officials (as applicable).
- Promotes new company initiatives and assist LM in supporting changes and being the local champion at the location.
- Other responsibilities as required or requested
What we would like our Assistant Location Manager to possess:
- 4-year degree or equivalent experience preferred, High School Diploma or equivalent required
- 5 Years Operations experience (includes all roles within operations starting with the driver role) or Hired into the Management in Trainee (MIT) programs as a college graduate
- Commitment to Safety Lifestyle
- Proficient computer literacy essential with Microsoft Office products including Word, Excel, PowerPoint and Outlook. Experience with other software such as timekeeping and payroll systems is preferred.
- Literacy in technology used to manage the operation to include but not limited to FGA approved Smart technology, Apps, encrypted drives, shared drives and other Smart technology.
- Good verbal and written communication skills
- Strong interpersonal skills in dealing with customers, parents, and community.
- Good financial and budgetary skills with ability to interpret P&L, budgets and forecasts.
- Solid organizational, analytical and time management skills
- Ability to work in a fast-paced environment with others in a team setting
- Demonstrated ability to train, coach and provide leadership
- Committed to Safety Lifestyle
FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status
Apply today to join our team
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Location
20956 - Charleston
5850 Dorchester Road, North Charleston, SC, United States, 29418
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Company:
First Student
Terms and Conditions Type:
Full Time
City:
North Charleston
State:
South Carolina
Category:
Management
Contact Telephone Number:
904-598-2880; ext 6
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