Mobile Service Advisor (m/w/d) / München in Munchen

The... Tesla is looking for an experienced Mobile Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate...

Das dauert nur zwei Minuten

Jobbeschreibung

The Role
Tesla is looking for an experienced Mobile Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is located at our Service Center; however, the role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. 

 
Responsibilities

 
Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention

 
Return missed phone calls, email in no less than 5 minutes

 
Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention

 
Accurately record issues and data into Dealer Management System. Attention to detail critical

 
Conduct Transactions w/ system; walk customer through correction and provide summary

 
Communicate estimated completion time, regular updates and follow through on each customer vehicle

 
Coordinate the detail of every vehicle prior to delivery

 
Coordinate the delivery time or pick up with each customer

 
Follow up with Customer on services provided; ensure they are satisfied with the work performed
 
Requirements

 
Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

 
Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment

 
Understanding of basic automotive techniques related to repair and servicing of automobiles

 
Ability to follow oral and written instructions with attention to detail

 
Willingness to learn new and innovative automotive technologies

 
Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public

 
Perform detailed daily record keeping and reporting

 
Effectively handle multiple priorities, organize workload, and meet deadlines

 
Work in a team-based environment and achieve common goal

 
High School diploma or equivalent

 
Dealer Management System(s), Outlook, and MS Office

 
Associate Degree or certificate in Automotive Technology, preferred

 
Retail automotive service experience, preferred

 
Must have and maintain a valid driver’s license and an acceptable and safe driving record

 
Must have two years of driving experience

Extra Informationen

Status
Inaktiv
Standort
Munchen
Jobart
Karrierestarter
Tätigkeitsbereich
Baugewerbe, IT / Software-Entwicklung / Programmierung
Führerschein erforderlich?
Nein
Auto erforderlich?
Nein
Motivationsschreiben erforderlich?
Nein
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