Turkish speaking Customer Support Agent to Lisbon

• Provide support to high level clients to help them grow across multiple channels – chat, email and phone; 
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain; 
• Provide pre and post-sales support for all self-service products; 
• Provide product and tool support to enhance clients’ experience; 
• Identify and solve problems technical bugs and ads’ delivery issues; 
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions; 
• Provide vital product insights and feedback from our customers to engineering.

Your Profile

• Native level written and verbal communication skills in Turkish; 
• Good knowledge of English (B2 level) required; 
• Computer skills (basic skills mandatory, advanced skills like coding preferential); 
• Good analytic skills and logical thinking; Excellent communication skills: verbal, written, listening skills; 
• Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform; 
• Ability to multitask and work under pressure; 
• Availability Monday to Sunday, including rotating weekends; 

EU citizenship or work permit for Portugal.

Our clients offer

• Possibility of cooperation with leaders in various industries; 
• Stable work and career progression; Investment in training and personal development; 
• Health Insurance since day one in the company; 
• Possibility to live in one of our clients apartments; 
• Initial flight expenses refund; Annually complementary return flight to your home country (within Europe); 
• Free Portuguese language courses, sport activities and organized events; 
• Monthly and Quarterly Bonus.

Apply now
Apply now
About the employer
Next Job Abroad is an international recruitment company, helping you finding your next job abroad. We help you with different roles in Europe, where you will speak your own language and start in a team with people from you own country - often in an international office with a diverse culture and people from all over the world. You get free help with applying for your right job, preparation for job interviews & relocating to your new country abroad. Our team consists of people who love travelling and who have all worked and lived abroad themselves. That way you know that you get help from people who have been there and who know how it works.

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