Digital Services Operations Lead

As part of the Zumtobel Group, Zumtobel stands for holistic lighting solutions that above all enhance people’s wellbeing. The brand’s products unite award winning design with thoughtful integration into the architectural setting. As an innovation leader, Zumtobel offers an exceptional range of premium luminaires and lighting control systems across the full range of applications.

Your job

Digital Service projects combine various solution components, such as luminaires, field and automation layers, data communication, IoT cloud, applications and analytics.

• In this exciting role you will be accountable for the implementation and support/delivery of our Digital Services to customers via various delivery organizations (internally but also non-Zumtobel channels as e.g. IoT application providers).
• You will enable the central and country specific implementation of Digital Services and establish a support organizations for Digital Services.
• You will co-create customer offers from a relevant after sales perspective and control customer specific project execution, including the projection of customer support costs.
• You will establish a state of the art customer support process and assure a measurable high degree of customer satisfaction.

Your profile

An experienced IoT or IT manager focused on processes and with the passion to ramp up our delivery organizations for Digital Services.

• You have at least 6 years of relevant working experience within a support organization (IoT and/or IT).
• Your background is either a higher technical education or corresponding know how acquired on the job.
• You are experienced in process design, implementation and execution, based on ITIL (Information Technology Infrastructure Library) principles.
• You are a strong team player with excellent communication skills and the ability to develop long-term customer relationships.
• You are fluent in English and display a very good command of German.
• You are willing to travel around 35%.

The Austrian law obliges us to specify a salary here: in line with the collective agreement, this amounts to at least 44.397,22 EUR per year for a 38½ -hour working week. However, because neither you nor we are satisfied with minimum standards, we promise you that it will be considerably more. How much more depends on how good you are.

Applications to

Birgit Monitzer
T +43 664 80892 3602

Enlightening your career

We curiously discover new fields of work together, our mentoring program is meant to support you to fully develop your skills and potentials.

International perspective

Be part of a network of creativity and high-tech; and contribute to an ecosystem that enables you to realize your potential within multinational, intercultural teams.

Work-Life-Balance

Your best individual work-life balance will vary over time, often on a daily basis, this why we offer flexible working-models and sabbatical options for our employees.

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