Customer service agent
As a customer service agent for the H&M Group your most important responsibility is to make our customers' lives easier. You accomplish this by offering the best customer service by phone and email. You will assist our German-speaking customers whenever they want information about orders, deliveries and/or payments. From our customer service center in Maastricht, The Netherlands, you will answer questions concerning both the Online Shop and our stores for some of the H&M Group brands; ARKET but also for &Other Stories and COS
.
What qualities do you bring to the job?
You have excellent communication skills in German, both written and spoken. Your English is also on a good level, as you will use it
on a daily basis
. You have excellent computer skills; a good knowledge of Microsoft applications and/or SAP is a plus.
We help our customers from 8am until 9pm on weekdays and from 9am until 5pm during the weekend. You are flexible to work within these opening hours.
You also are:
Customer friendly and strong in empathy
At your best working in a team
Open minded and not afraid of changes
In possession of a positive attitude and mindset
Solution-oriented and stress resistant. Multitasking is second nature to you.
Not afraid to make mistakes but able to follow instructions
Interested in fashion and H&M
Living in the Maastricht/Liège/Aachen area
In possession of a valid work permit for the Netherlands
Ready to start your training on the
4th of May or the 8th of June.
What do we offer?
A market conform salary and interesting secondary conditions such as discounts for H&M Group products, reimbursement of travel expenses and meal allowance.
The possibility to earn a permanent contract
An initial paid training of three weeks that will ensure that you can help our customers in the best possible way. Even if you do not have any customer service experience yet!
A challenging job with career development opportunities
The possibility to express your personality in an informal and multicultural work environment
To work with great colleagues within a dedicated team
Great
coffee
and
the
possibility
to
relax
by
playing
a game on
our
Playstation,
our
table
tennis
table
or
our
kicker
table
. Rather
go
outside
for
some
fresh
air
? Take a
walk
in
the
park
near
our
center
!
Who are we?
H&M Group’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Our customer is at the heart of everything we do.
Today, Customer Service has around 3000 employees globally and has established 13 Customer Service Centers around the world. In our Center in
Maastricht, the Netherlands,
around 450 colleagues take care of the H&M Group’s customers in 9 different countries and in 6 different languages.
Are you the one we are looking for? Great!
Hit the APPLY button and upload your CV together with your motivational letter in
German.
Do you
want to know more about the job?
Sent us an email onor contact Richard
Hagedoorn
on 0031-6-13106342 or Edmée Reinders on 0031-6-12305560. You can also send a WhatsApp message, which will be answered on weekdays between 8.00 and 16.30. Bis bald!
About ARKET
ARKET is a modern-day market that offers essential products for men, women, children and the home, ARKET stores also include a café based on the New Nordic Food Manifesto. ARKET’s mission is to democratise quality through widely accessible, well-made, durable products, designed to be used and loved for a long time. The first store opened in London in 2017 and online in 18 European countries, followed by stores in Brussels, Copenhagen and Munich. ARKET will continue its expansion throughout Europe. The head office and design studio is located at Maria Skolgata 83 in Stockholm.mehr...
zur Vakanz
Weitere Jobs von Arket